1. Introduction
SocialQuery operates a unified public social data API. This policy describes the account, billing, request, support, and usage information we process when customers use the service.
2. Information we collect
We collect information customers provide directly, operational records generated by API use, billing records, authentication provider details, and limited browser or device data needed for login, security, and analytics.
- Account details such as email, workspace, and support messages.
- API usage details such as request ids, endpoint paths, credit events, cache state, and timestamps.
- Payment metadata handled through our payment provider.
3. How we use information
We use information to operate the API, secure accounts, process credits, debug requests, improve documentation, respond to support, prevent abuse, and comply with legal obligations.
4. Legal basis and rights
Depending on location, processing may rely on contract performance, legitimate interests, consent, or legal obligations. Users can request access, correction, deletion, portability, restriction, or objection where applicable.
5. Sharing and transfers
We use vendors for hosting, analytics, authentication, payments, communication, and security. We do not sell customer personal information, and we use appropriate safeguards for international transfers.
6. Retention and security
We keep records as long as needed for service operation, accounting, dispute handling, security, and legal compliance. We use technical and organizational safeguards to protect the service.
7. Cookies and contact
Cookies support login, security, preferences, analytics, and product measurement. Questions or privacy requests can be sent through the contact page or support dashboard.